Contact Us

CONTACT US

Welcome to Islaelena. If you need assistance with an order, have questions about the dimensions or materials of our premium storage baskets and bins, or require help with a return, we are here to support you. Islaelena operates with full transparency and compliance, and you can reach our dedicated customer support team through any of the official channels below.

Customer Support Information

  • Brand Identity: Islaelena

  • Official Storefront:

  • Dedicated Support Email: coachmanthero1902@outlook.com

  • Customer Support Line: +1 412-287-1936

  • Registered Business Address: 854 E 22nd St, Paterson, NJ 07513, United States

Business Hours & Response Time

  • Monday to Friday: 9:00 AM – 5:00 PM (EST)

  • Weekends & Public Holidays: Closed

  • Email Response Commitment: We aim to reply to all email inquiries within 24 business hours.

Important Note for Existing Orders: If you are contacting us regarding an active or existing purchase, please explicitly include your unique Order Number in the email subject line (e.g., "Order #1001 - Return Request"). This allows our logistics team to retrieve your tracking data instantly and resolve your inquiry more efficiently.